FAQs

How long will it take for me to receive my insurance settlement payment?

The time it takes to receive your insurance settlement payment can vary depending on the specifics of your claim. However, in most cases, once an agreed-upon cost or settlement has been reached, the payment process is typically initiated promptly. Rest assured that we strive to expedite the payment process as much as possible to ensure […]

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What should I do if the other party files a lawsuit against me?

If you find yourself facing a lawsuit from the other party involved in the incident, it is crucial to take immediate action. Contact your claims adjuster without delay, as there are specific deadlines for responding to a filed suit. They are experienced professionals who can guide you through the necessary steps and provide you with

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What can I do if I disagree with the settlement offer?

Determining the value of a claim involves the expertise and opinions of professionals, but it’s important to recognize that different experts may have varying perspectives on the necessary repairs and associated costs. If you have any concerns or disagreements regarding the settlement amount, please communicate your thoughts to your claims adjuster. They are there to

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What steps should I take if I experience an accident?

As a Bear River Mutual policyholder, you can easily initiate the claims process online. Alternatively, you can contact your agent, or call our office at 801-267-5000 to speak with one of our dedicated customer care representatives. It’s important to gather the necessary information, including the details of the vehicles involved, insurance information, and contact information

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What happens to the loan balance if my vehicle is deemed a total loss?

In the event that your vehicle is declared a total loss, Bear River Mutual will provide payment for the cash value of the covered loss, after deducting the applicable deductible. However, if there is still an outstanding loan balance on your vehicle, you will be responsible for settling that amount. To ensure that any remaining

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What should I do if I need a rental car while my vehicle is being repaired?

If your car is unable to be driven due to an accident or is undergoing repairs, the rental car coverage on your policy can provide you with a rental vehicle during this period. Simply reach out to your claims representative, and they will provide you with all the necessary details regarding any limitations that may

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Do I have to use a recommended Bear Care Direct Repair shop to fix my car?

You have the freedom to choose the body shop that repairs your vehicle. We believe it’s important that you feel comfortable with your choice and never feel pressured. While the decision is ultimately yours, we highly recommend considering a Bear Care Direct Repair Program shop. This choice comes with numerous benefits that can greatly benefit

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