I've been with Cox agency for the last 5 years. Heidi.is.the.best. She's been there the whole time, she knows her stuff, is on top of her stuff and she makes that company awesome.If she doesn't own it, she works it like she does. Her customer service skills are top notch. Every time I've called her she's had a way to help me and do it quickly and efficiently. I used to get annoyed when I had to work with any insurance, but with Heidi it's always been a pleasure. Not to mention they've always shopped companies well for me and put me in a spot where the pricing and quality were worth it.