Bear Care Direct | Bear River Mutual Insurance Company

Bear Care Direct Auto Repair Program

What is the Bear Care Direct Repair Program?

The Bear Care Auto Direct Repair Program (DRP) was created to make the auto repair process more simple and less stressful. Dealing with an auto accident is difficult enough, and selecting who you can trust to repair your vehicle is an important decision.

After working with many auto repair shops over the years, we have added the very best of them to our Bear Care program. These shops have been vetted by Bear River Mutual to ensure that they provide the highest-quality service and repairs. Their work is guaranteed for as long as you own your repaired vehicle, and we stand behind their warranties.

A few advantages of using a Bear Care shop to repair your vehicle:

Convenience – the is no need to have a third-party appraise your vehicle’s damage. You can take your damaged vehicle directly to any one of our over 40 Bear Care partner shops across Utah, and the required appraisal they perform is pre-approved by Bear River Mutual. That means your vehicle can be scheduled for repairs more quickly. We will handle all of the communication and any issues directly with the repair shop, so you can relax knowing that your car is in good hands and will be taken care of.

Peace-of-Mind – Our Bear Care partners guarantee their repair work for as long as you own your vehicle. Bear River Mutual stands behind that guarantee as well. If you select a shop outside of the Bear Care program, we cannot provide any guarantee of their workmanship.

Speed – You have a life to live, and no one wants to wait any longer than necessary for their car to be repaired. Because of our close relationship and regular communication with our Bear Care shops, the repair process can begin, and end, more quickly so you can get back on the road.

Quality – We closely measure and monitor the work of our Bear Care partners, and we always ask for feedback from their customers. They have earned our trust and confidence. Customer satisfaction scores for those who use a Bear Care shop average consistently and significantly higher than those who do not.

Efficiency – Sometimes additional damage is found during that repair process that wasn’t discovered during the appraisal. Rather than hold up the repair process, any accident-related damage that is found later on does not require additional approval from Bear River Mutual. The shop is authorized to repair the damage and get your car back to you more quickly.

The choice is always yours

Who you select to repair your damaged vehicle is your decision. You should never feel pressured to use a shop that you are not comfortable with. If you are unsure, feel free to ask your independent Bear River Mutual agent for help in the process. Because of the many benefits to you, we will almost always suggest using a Bear Care partner shop to repair your vehicle.