Full Job Description
The Customer Care Representative (CCR) is the important first-line of contact with our customers, setting the tone for how policy holders view our company and services; while providing participants with the right information at the right time to help them make better decisions about their insurance issues. Hours are from 9 am to 6 pm.
Essential Job and basic duties:
- Actively listen to each customer with patience and courtesy
- Requires excellent communication skills to resolve customer’s claim, billing & service concerns
- Build customer relationships, earn their loyalty and trust by being polite and helpful
- Process claims related documentation
Education/Certification:
High School graduate or equivalent.
Required Knowledge:
- Knowledge of basic Insurance key terms, and concepts.
- Basic understanding of business service functions.
- Knowledge of related computer applications.
Skills/Abilities:
- Strong typing abilities.
- Good communication and public relations skills.
- Well organized and attentive to detail.
- Excellent phone skills.
- Willing to cooperate with and assist others.
- Able to use PC, printer, phones, and basic business equipment.