Policyholders can now report claims online
Glass, Roadside Assistance and Umbrella claims must be reported by contacting us directly by phone at the numbers below.
A Bear River Mutual Representative is standing by around the clock to help you file your claim and move forward with any necessary repairs. For faster resolution, please be prepared to provide the following information:
- Insured’s Name
- Address of Insured
- Policy Number
- Date of Damage or Injury
24 Hour Claims Reporting Service
Roadside Assistance
(801) 267-5000 option 2
(800) 925-5177 option 2
Auto Glass Claims
(801) 267-5001
(800) 925-5177 option 3
Auto Claims (except glass and roadside)
(801) 267-5000 option 4
(800) 925-5177 option 4
Property Claims (Home, Renters, etc.)
(801) 267-5000 option 4
(800) 925-5177 option 4
Frequently Asked Questions
What is the Bear Care Direct Repair (DRP) program?
Finding and selecting a body shop that you can trust to repair your car can be complicated and confusing. Bear River Mutual has taken the uncertainty and stress out of your auto insurance claims by providing you with access to auto repair shops that have been vetted by Bear River Mutual to ensure they provide the highest-quality service and repairs. Those select shops are part of our Bear Care Direct Repair Program (DRP), and we guarantee their work.
Do I have to use a recommended Bear Care Direct Repair shop to fix my car?
The choice of which body shop you use to repair your vehicle is always yours. You should never feel pressured to use a shop with whom you are not comfortable. We will almost always suggest using a Bear Care Direct Repair Program shop because of the many benefits to you.
Why should I use a Bear Care Direct Repair (DRP) body shop to fix my car?
You can always select any shop to do the repairs on your damaged vehicle. However, there are several reasons we strongly recommend using a Bear Care Direct Repair auto body repair facility:
- Convenience – There is no need to have a third party appraise your vehicle’s damage. When you take your vehicle to a Bear Care Direct shop, the required appraisal is pre-approved by Bear River Mutual, and they can schedule to begin your repairs. We will take care of all communication and issues directly with them, so you can relax knowing that your car is in good hands and will be taken care of. With over 40 DRP shops across the state of Utah, access to one of our select partners is convenient. Find one near you.
- Peace-of-Mind – We guarantee the work of our DRP program shops for as long as you own your vehicle. If you choose your own shop, we cannot guarantee their work.
- Speed – Because of our relationship with these shops, the communication and repair process begins quickly, ensuring you have your vehicle back much sooner.
- Quality – We have closely measured and monitored the work of our DRP shops for many years, and they have earned our utmost trust and confidence. Customer satisfaction scores for those who use a DRP shop are, on average, significantly higher than those who do not.
- Efficiency – Additional damage found during the process won’t hold up your repairs. Our DRP shops are authorized to repair all accident-related damage they discover, even beyond the initial estimate.